Privacy Policy

1. Introduction

LetPoint Ltd (Company Number: 12656327) (“LetPoint”, “we”, “us”, “our”) operates an estate agency, lettings agency, property sourcing service, property management services, franchise matching services, and an online property auction platform.

We are committed to protecting your personal data and ensuring transparency about how it is collected, used and shared.

2. Data Controller

LetPoint Ltd

Company Number: 12656327

Email: info@letpoint.co.uk

We are the data controller for the personal data we process.

3. Scope of This Policy

This Privacy Policy applies to:

• Residential property sales
• Residential lettings and tenancy services
• Commercial property sourcing
• Property management services
• Property investment services
• Auction platform services
• Franchise matching and leasing services
• Website and digital services

4. Information We Collect

We may collect and process the following categories of personal data: (Identity, contact, property, tenancy, auction, financial, technical, marketing, and communications data as previously set out — unchanged for brevity)

5. How We Use Your Data

We use personal data for:

• Estate agency services
• Lettings and tenancy management
• Property management
• Property sourcing and investment services
• Auction platform operations
• Compliance and legal obligations
• Marketing and communications
• Business administration and security

6. Legal Basis for Processing

We process personal data under:

• Contractual necessity
• Legal obligation
• Legitimate interests
• Consent (where required)

7. Tenant Referencing, Credit Checks & Right to Rent

We may carry out:

• Credit checks
• Employment verification
• Affordability assessments
• Right to Rent checks
• Third-party referencing

8. Auction, Valuations & Pricing Information

Any estimated values, pricing guidance, market analysis or automated valuations:

• Are for informational purposes only
• Do not constitute professional valuation advice
• Must not be relied upon for financial, legal or investment decisions

Users are solely responsible for listing prices, reserve prices and bidding decisions.

9. AML, Fraud Prevention & Security

We may process data to prevent:

• Fraud
• Identity misuse
• Money laundering
• Shill bidding
• Platform abuse

We may restrict or suspend accounts where necessary.

10. Sharing Your Data

We may share data with:

• Buyers, sellers, landlords and tenants
• Solicitors and conveyancers
• Mortgage brokers and lenders
• Surveyors and valuers
• Referencing agencies
• Contractors and service providers
• Payment processors
• Regulatory bodies and law enforcement
• IT and cloud providers

11. International Transfers

Where data is transferred outside the UK, we ensure appropriate safeguards such as:

• UK adequacy regulations
• International Data Transfer Agreements (IDTA)
• Standard contractual clauses

12. Data Retention

We retain personal data only as long as necessary for:

• Legal obligations
• AML and regulatory compliance
• Tax and accounting requirements
• Ongoing services and disputes

13. Cookies & Tracking

We use:

• Essential cookies
• Analytics cookies
• Functional cookies
• Marketing cookies
• Session recording tools

14. Automated Decision Making

We may use automated systems for:

• Property matching
• Tenant screening
• Fraud detection
• Recommendations

Human review can be requested where applicable.

15. Public Listings

Some information may be publicly visible including:

• Property listings
• Images and descriptions
• Auction activity and status

16. Children

Our services are not intended for individuals under 18.

17. Your Rights

You have rights under UK GDPR including:

• Access
• Rectification
• Erasure
• Restriction
• Portability
• Objection
• Withdrawal of consent

Contact: info@letpoint.co.uk

18. Complaints

You may contact us or the UK Information Commissioner’s Office (ICO).

19. Third Party Websites

We are not responsible for external websites linked from our platform.

20. Business Transfers

Personal data may be transferred if the business is sold or restructured.

21. Changes to This Policy

We may update this policy from time to time.

22. Contact Us

LetPoint Ltd

Company Number: 12656327

Email: info@letpoint.co.uk

23. Regulatory Compliance & Memberships

LetPoint Ltd is registered with the Information Commissioner’s Office (ICO) as a data controller.

LetPoint Ltd is a member of an approved UK property redress scheme, providing independent dispute resolution for consumers.

We comply with applicable UK Anti-Money Laundering (AML) legislation and conduct identity verification, due diligence, and risk-based checks where required.

We are also committed to compliance with all applicable UK estate agency, lettings, and consumer protection regulations, including obligations relating to transparency, fair marketing, and client protection.